The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
All perfumes will be back in stock as soon as possible, unless they specifically say “Retired.” Please sign up for restock alerts which will send you an automatic email as soon as products are back in stock. You can do this through the listing page on www.colornoise.etsy.com (please note restock alerts are not yet available through the Etsy App or shopcolornoise.com).
Out of stock perfumes can also be pre-ordered through the pre-order listing (when available) and will be shipped when they are back in stock: https://www.etsy.com/listing/1250448910/
Buying perfumes online is difficult! That’s why we always have samples available for purchase for all of our current perfumes. We encourage you to purchase a sample set (or 2 or 3!) before ordering full-size perfumes.
Because samples are always available for purchase for all of our perfumes, and because perfumes are a cosmetic item and not re-sellable, returns are not accepted.
If you are not sure if you will like a scent or not, please order samples first:
On Etsy: https://www.etsy.com/listing/489415338/three-perfume-samples
On our website: https://www.shopcolornoise.com/listing/489415338/three-perfume-samples
Unfortunately we can not control how mail is handled once is it handed off to the post office, and although all orders are packaged sufficiently, mail can still be destroyed during the shipping process. If your perfume arrives broken, please send us a picture through Etsy messaging or by email ASAP and we will help to correct the issue.
All packages will be shipped via USPS Ground Advantage (First Class) Mail unless the buyer has paid for an upgrade. There is a rush processing option that can be purchased (when available) and other shipping upgrade options (Priority, 2-Day Express, etc.) are available at checkout.
Unfortunately COLORNOISE does not currently ship outside the US, we tried it for a while but 90% of packages were getting lost or damaged and combined with shipping, it was costing too much. We might try again one day in the future when there is enough business. Also, there are package forwarding services that exist (https://www.reviano.com/blog/best-parcel-forwarding-services.html), but we are not affiliated with any of them.
It is the buyer's responsibility to provide the correct shipping address. Once an item is shipped with a tracking number, no refunds will be given if it is shipped to an incorrectly provided address.
Once a tracking number is provided to you and the package is in transit, COLORNOISE has no control over it. Please contact USPS in regards to delays or deliveries. For delivery errors or missing "Delivered" packages, talk to your USPS mail person and file a claim.
Please keep track of your delivery day. COLORNOISE is not responsible for stolen packages; it is the buyer's responsibility to provide a safe delivery location.
Transactions are complete once the package tracking says "Delivered" to the address provided during checkout.